Student Handbook

Technology Quick Links

Information Technology Services (ITS) Helpdesk: CUE 302, (509) 335-4357; One stop shop for student technology needs/problems.

MyWSU: the student information portal, accessing everything from classes to finances, the primary way the University communicates with students. Support resources can be found here.

CougSync: Connection to campus events and activities, including student organizations and community service through the CCE. Support resources can be found here.

Click on any of the links embedded above to find out more information about these specific resources or read more about IT Services below.  You can also watch these videos to learn more about the specifics of these services.

Technology Resources

INFORMATION TECHNOLOGY SERVICES (ITS)

Help Desk

335-HELP (4357) or helpdesk@wsu.edu; CUE 302;

Information Technology Services (ITS) provides telephone, computing, data networking, and integrated media support for students, faculty, and staff at WSU.

The Help Desk operates on-campus lab facilities for students which include open access to personal computers, the Internet, laser and color printers, and training classes.

Administrative Services and Accounts

335-3377; Information Technology Building 1080; workorder@wsu.edu

Administrative Services and Accounts manages computer accounts (e.g. Network ID, Unix, Exchange, and AIS) for accessing network and computer resources as well as provides support for telephone and data services, including voice mail, installation of telephone and data services to Yakima Village Apartments, troubleshooting and repairs.

Academic Media Services (AMS)

335-4535; Holland Library 150A; ams@wsu.edu; ams.wsu.edu

AMS provides equipment checkout and assistance to students, faculty, and staff in achieving their instructional goals at WSU. AMS also provides access to internet based video conferencing.

Technology Use Guidelines

Students at WSU are provided with central computing and networking resources for academic and communication purposes. Legitimate use of computers, networks, and facilities include:

  • Teaching and learning
  • Research
  • E-mail
  • Accessing the Internet

 Use of WSU computing and networking resources and facilities for academic purposes is a privilege for students.  Abuse of the University’s computing and networking systems is strictly forbidden. Improper use can result in possible referral for conduct code violation(s). The following guidelines are intended to clarify appropriate use of WSU computing and networking resources and facilities. It is your responsibility to know the rules. Specifically, users should be familiar with and compliant with the following before using WSU computing and networking resources and facilities:

  • WSU Policy on Electronic Publishing and Appropriate Use of Computing Resources, Information Technologies, and Networks (WSU Executive Policy #4) wsu.edu/forms2/ALTPDF/EPM/EP4.pdf

All of the above listed policies and codes can be accessed at wsu.edu/~forms /manuals.html

Consequences of Illegal or Unethical Actions

Violations of WSU computer and network use policies are subject to loss of access to computing and network resources without notice, as well as to university disciplinary and/or legal action. When a report of misuse is received, the following steps will be taken to protect WSU systems, networks and the user community:

  • The suspected accounts may be suspended immediately, pending the outcome of any investigation.
  • The files and data associated with the account may be inspected for evidence.
  • WSU policy violations will be reported to the appropriate authorities.

Any university policy violations may be reported to the responsible network and systems administrator, the appropriate instructor, department chair, and/or supervisor, WSU IT Security Office (abuse@wsu.edu), and/or the Office of the Dean of Students.

In addition, illegal activity may be reported to the Pullman Police, WSU Police, the WSU Attorney General’s Office, and/or the FBI or other federal, state, and county agencies.

Violations are subject to any and all of the following:

  • Loss of access to WSU computing and networking resources and facilities
  • University disciplinary actions as prescribed in the University’s Standards of Conduct for Students
  • Civil proceedings
  • Criminal prosecution